Terms of service

Terms of Service

Last Updated: November 3, 2026

Welcome to Castria.

These Terms of Service govern your access to and use of our website, https://castria.shop, including any products, services, content, and features made available through the website.

Throughout these Terms, "Castria," "we," "us," and "our" refer to the operator of Castria.shop.

By accessing our website or placing an order, you agree to comply with these Terms of Service, subject to applicable consumer protection laws.

Please read these Terms carefully before using our website.

1. General Conditions

By using our website, you confirm that you are legally capable of entering into a binding agreement or have permission from a parent or legal guardian where required.

You agree to use our website only for lawful purposes.

You must not:

Use our website for fraudulent or unlawful activities.
Interfere with the security or operation of the website.
Attempt to gain unauthorized access to website systems.
Upload or transmit malicious code.
Use our content or services in a manner that infringes the rights of others.

We reserve the right to restrict access where necessary to protect our website, customers, or business, subject to applicable law.

2. Products and Descriptions

Castria specializes in laundry baskets, fabric storage baskets, quilted organizers, and other home storage essentials.

We aim to provide accurate product descriptions, photographs, dimensions, and specifications.

However, product colors may appear slightly different depending on screen settings, lighting conditions, and display devices.

Minor variations in fabric patterns, stitching, or appearance may occur where disclosed and consistent with the product description.

We reserve the right to update product information and discontinue products without prior notice.

These provisions do not affect your rights if a product is materially different from its description.

3. Pricing and Payment

Product prices are displayed on our website and may change from time to time.

The applicable price for an order is the price confirmed during checkout, subject to correction of errors as permitted by law.

Any applicable taxes, duties, or additional charges will be presented or disclosed as required by applicable law.

Castria offers free worldwide shipping on all orders.

Payments are processed through the secure payment methods made available at checkout.

We do not guarantee the availability of any particular payment method in every country.

4. Orders and Acceptance

After placing an order, you may receive an automated order confirmation email.

An order confirmation acknowledges receipt of your order request and does not necessarily constitute final acceptance.

We may contact you if an item is unavailable, payment cannot be verified, or additional information is required.

If an order cannot be fulfilled, we will notify you and arrange an appropriate refund for any payment collected.

We reserve the right to reject orders where there is a legitimate reason, including suspected fraud or legal restrictions.

5. Shipping and Delivery

Castria offers free worldwide shipping.

Our estimated delivery timeframe is 7–10 days.

Delivery estimates are not guaranteed and may be affected by carrier operations, customs procedures, weather conditions, public holidays, or other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate shipping information.

For more information, please review our Shipping Policy.

6. Returns and Refunds

We offer free returns within 30 days of delivery for eligible purchases.

Refunds are processed according to our Return & Refund Policy.

Please review that policy for eligibility requirements, instructions, and refund processing information.

Nothing in these Terms excludes or limits mandatory consumer rights under applicable law.

7. Accuracy of Customer Information

You agree to provide accurate and complete information when placing an order.

This includes your name, email address, billing information, and delivery address.

You are responsible for promptly notifying us of errors in your order information.

We will make reasonable efforts to assist with corrections, although changes may not be possible after an order has shipped.

8. Intellectual Property

All original website content, including branding, text, graphics, logos, and design elements owned by Castria, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit our protected content without prior written permission, except where permitted by law.

Third-party trademarks and materials remain the property of their respective owners.

9. Third-Party Services

Our website may use third-party services, including payment processors, shipping providers, and e-commerce technology providers.

These providers may have their own terms, conditions, and privacy practices.

Castria is not responsible for third-party websites or services that we do not control, except as required by law.

10. Privacy and Personal Information

We respect your privacy.

Personal information collected through our website is handled in accordance with our Privacy Policy and applicable privacy laws.

Information may be used to process orders, provide customer support, arrange shipping, prevent fraud, and operate our website.

Please review our Privacy Policy for additional details.

11. Disclaimer of Warranties

We aim to maintain an accurate, secure, and accessible shopping experience.

However, temporary website interruptions, technical errors, or maintenance may occur.

To the extent permitted by applicable law, our website is provided without guarantees of uninterrupted availability.

Nothing in these Terms limits warranties or consumer protections that cannot legally be excluded.

12. Limitation of Liability

To the extent permitted by applicable law, Castria will not be responsible for indirect or consequential losses arising from website interruptions or circumstances outside our reasonable control.

This limitation does not apply to liability that cannot legally be excluded, including liability arising from fraud, willful misconduct, or other legally protected claims.

Your statutory consumer rights remain unaffected.

13. Changes to These Terms

We may update these Terms of Service to reflect changes in our operations, services, legal requirements, or business practices.

The latest version will be published on this page with an updated revision date.

Changes will apply prospectively unless otherwise permitted by law.

14. Governing Law

These Terms are governed by the applicable laws of British Columbia and Canada, without excluding mandatory consumer protections that may apply in a customer's country or jurisdiction.

Any disputes will be handled in accordance with applicable law.